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Response to COVID-19. Curbside Service

Updated 5/5/2020
 
Hello Westgate Clients,
We hope that everyone is staying healthy and safe while we navigate this pandemic together. Thank you to everyone for your understanding and patience while we balance continuing to provide care to our patients while keeping our staff and clients safe. 
 
Westgate Hours Change
Our current hours 8-6 pm Monday through Friday, and 8-1 pm on Saturday.  Patients coming in for surgery should be dropped off between 8-8:30 am. 
 
Shelter in Place 
On Friday, March 27th, Governor Walz mandated a Shelter in Place Ordinance for our state.  This means that non-mandatory appointments cannot be seen at the clinic until the restrictions are lifted.  We will continue to see urgent patients at our clinic during this time.  We also are seeing patients that are due for essential vaccinations.  These vaccinations include rabies, leptospirosis, lyme and feline leukemia.  Read more about essential vaccinations from the American Veterinary Medical Association (AVMA) here
 
Surgery Update
On Tuesday, May 5th, Governor Walz signed an Executive Order allowing veterinarians to resume elective surgeries with certain restrictions in place including having a plan to preserve PPE, letting clients know that surgeries may be post-poned at the last minute if the pandemic situation changes, and making sure that clients with respiratory symptoms do not bring their pet to the veterinarian if possible. (More information on this below)
 
We will be reviewing and prioritizing our post-poned surgeries and contacting our clients to let them know when we can perform their pet's procedure.  
Westgate Pet Clinic has also donated our surplus PPE to the State of Minnesota in answer to the call for help in building a stock pile for human use. 
 
If you are exhibiting respiratory symptoms, or have been diagnosed with COVID
Please do not bring your animal to the veterinarian for at least 2 weeks.  If your animal has an urgent need that requires veterinary attention during this time frame, please have a healthy person bring your pet to the veterinarian and inform us of your illness.  If there is no one that can bring your pet to the veterinarian for you, please call and consult with your veterinarian to develop a plan for treating your pet.  
 
Telemedicine
We want to remind our clients about our telemedicine option.  To virtually consult with one of our veterinarians, click here for instructions and more information. You must be with your pet during the consult. 
 
To be eligible for a telemedicine consult, you must have a valid client-patient-veterinary relationship.  This typically means that your pet has been seen at the clinic within the past 12 months. However, the Board of Veterinary Medicine is temporarily extending this to patients that have been seen at the clinic within the past 18 months.  This new definition is in effect until January 1st, 2021.  
 
If you have questions regarding telemedicine, please email telemedicine@westgatepetclinicmn.com.
 
Reminder about In-clinic Appointments
When you come in for your appointment, please call the clinic at 612-925-1121 to let us know you have arrived. If all our phone lines are in use you may get a message stating that our phone number has changed or that it has been disconnected. Please bear with us. Call again or come by the door and one of us will help you.  When the doctor is ready, we will call you to bring your pet to the front door. Clients are not allowed in the building except for euthanasia appointments. The call may come from a blocked number as doctors and staff are using personal cell phones to free up our clinic phone lines.  Please stay at the clinic to wait for your pet unless your pet is having testing or treatments done and the doctor says you can leave.  Pets that are left without approval from the veterinary staff may incur a boarding fee. 
If you yourself are sick with a respiratory illness, please do not bring your animal to the veterinarian.  If possible, please do a telemedicine consult, or have someone else bring the patient to the veterinary visit. If this is not possible, please call your veterinarian for advice. 
 
On-line Payments  
Payment over the phone is appreciated the day of service.  We also have an on-line payment option if the invoice is sent home with you.  Click here to access this payment option. 
 
 
General COVID animal recommendations:  
Pet owners should adopt good hygiene practices (including handwashing before and after being around or handling animals, their food, or supplies, as well as avoiding kissing them) and should maintain a clean and hygienic household environment. 
 
People who are sick should restrict contact with animals. If there are any changes in the health condition of the pets, advice from a veterinarian should be sought as soon as possible.

 

It is important to know that there is currently no evidence that pet animals can be a source of COVID-19 for humans or that this virus can cause the disease in dogs. Pet owners should always maintain good hygiene practices and under no circumstances should they abandon their pets. 

 

If you are COVID-19 positive, these are the pet handling recommendations:  Owners are advised to separate themselves from the rest of their family,  including using a separate bathroom if there is one (that is for human protection), and have another member of the family care for the pet(s) within the household. Pets should not move out of the household unless absolutely necessary. If a single individual needs to care for their pet, or someone with a service animal, contact should be minimized, and the individual should practice good hygiene for themselves and for the pet (copious washing of hands before and after interactions, including handling of bedding, bowls, etc). If a COVID-19 positive individual is no longer able to care for their pet, they should contact their local public health department for direction and assistance.  

The AVMA is the best resource for getting up to date COVID related animal information.  Click Here for a direct link. 

 

Medications and Food

* For clients picking up food and medications, they should call us from the car and we will bring the prescription of food to a table set up directly outside of the door.  Payment will be taken over the phone. 
* For pick up of prescriptions at the clinic, please call our on-line pharmacy voice mail directly: 612-568-1405
* For non-urgent prescriptions, please consider having your prescription delivered to you through our on-line pharmacy.  ON-LINE PHARMACY DIRECT LINK
* This link is available on our website by clicking on "Prescriptions" and then choose "Home Delivery". As with our in-store pharmacy, we work hard to keep our on-line pharmacy prices competitive and we appreciate your business. 
* For patients eating a prescription Hills/Science Diet food, we have a great service called "Hills to Home" that we can set up for you. Email us at frontdesk@westgatepetclinicmn.com  to set this up. 
 
Flea/Tick and Heartworm Pill Medications
With the weather warming up, it is important that you be giving tick preventative medications to your dog. The ticks are out.  If you are not already using Nexgard or Frontline monthly, please start now.  In addition, we are seeing an increase in intestinal parasites like roundworms and hookworms. These intestinal parasites can be spread to people, so it is important to control these infections in animals.  The monthly Heartworm preventative helps protect against intestinal parasites as well as Heartworm Disease.  If your pet is due for his or her annual fecal exam, please don't neglect to bring a stool sample in for evaluation. 
We have great deals if you buy your Heartworm and Flea Tick Preventative from Westgate. (And THANK YOU for buying from your veterinarian!)  You can call to pick up medications at the clinic, or you can purchase your medications through our online pharmacy for home delivery. 
 
We are currently offering a very competitive deal if you purchase a years supply of your heartworm and flea/tick preventaive directly from Westgate Pet Clinic.  If you purchase 12 doses of Heartgard and 10 doses of Nexgard at Westgate, you will receive 2 free doses of Nexgard and a $60 rebate. At the time of our research this deal is better than most online pharmacies. For example, for a 60 pound dog, through our clinic the cost for these medications is $309 whereas through Chewy's this would cost $317.  To purchase the Nexgard/Heartgard deal either call the pharmacy line at  612-568-1405 or order through the clinic website by clicking here and choose prescription pick up at the clinic. (Please note- these prices are without tax). 
 
You can also have your preventatives mailed to you by using our on-line pharmacy.  The deals below apply to both in-clinic and Westgate Pet Clinic's on-line pharmacy. Click Here for Home Delivery. 
 
Frontline Deals: 
Buy 3 get 1 free, buy 6 get 2 free. 
 
Heartgard Deals
Buy 12 and get a $12 instant rebate
 
Combo Deals
Buy 12 Heartgard + 6 Nexgard and you will get a $35 instant rebate
Buy 12 Heartgard + 12 Nexgard and you will get a $60 instant rebate. 
 
Grooming Tips
Because groomers are not currently seeing pets, now is the perfect time to learn how to trim your dog's toe nails, clean their ears and brush their teeth.  Click on the links below for a video tutorial.  Also, please take care if you are using scissors to trim mats out of your pet's fur as you may inadvertently cut your pet. To avoid this, put a comb between the skin and the mat and then scissor above the comb.  
 
 
 
 

Our Mission:

We provide the quality care our clients expect and their pets deserve, by relying on the expertise and
compassion of each team member.

 
 
 

Contact Us

Westgate Pet Clinic
4345 France Avenue South
Minneapolis, MN 55410
Directions to Our Clinic
(612)925-1121
(612)925-6297 Fax
(612)568-1405 Pharmacy

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